Returns and Refunds Policy

Thank you for shopping at Pro-hobbies Kuwait.

If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 15 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
Refund credit amount usually takes 5 to 7 working days from time of order payment process.

To obtain a Return Merchandise Number (RMN) reach out to us on the contact us page first.

Send the product with its original packing and the receipt or proof of purchase and the RMN number we provided you, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or request a refund:

Return shipping address to: 

Abdulaziz Mohammed Al Abdulrazak & Sons. Co. W.L.L
Salem Al Mubarak Street
Al Shaha Building 4th Floor
Salmiya
Kuwait
Tel: +965 25745780

Shipping charges
Shipping charges & Clearance charges and any other charges incurred by the local clearance agencies and relevant authorities incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Pro-hobbies Kuwait.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us on the contact us page.